Privacy Policy – ReasonableTrip.com
A Unit of Reasonable Ventures LLP
Introduction
Reasonable Ventures LLP, operating under the brand name ReasonableTrip.com (hereinafter referred to as “ReasonableTrip”, “we”, “us”, or “our”), recognizes the importance of safeguarding the privacy and personal information of its users. We are committed to protecting the confidentiality, integrity, and security of personal data entrusted to us and to complying with applicable data protection laws and regulations.
This Privacy Policy describes how ReasonableTrip collects, uses, processes, stores, discloses, and protects personal information of users who access, browse, inquire about, or book travel-related products and services through our website, mobile platforms, customer support systems, and offline channels (collectively referred to as “Sales Channels”).
This Privacy Policy forms an integral part of the User Agreement and Terms of Service of ReasonableTrip.com. Capitalized terms not defined herein shall have the meanings assigned to them in the User Agreement.
By accessing or using our Sales Channels, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
Scope of Applicability
This Privacy Policy applies to any individual (“User”, “you”, “your”) who:
- Browses ReasonableTrip.com
- Registers an account
- Makes an inquiry
- Purchases or intends to purchase any travel product or service
including but not limited to holiday packages, flights, hotels, transportation, visas, insurance, group tours, corporate travel, and ancillary services.
This Privacy Policy does not apply to third-party websites, applications, or services linked from ReasonableTrip.com. We encourage users to independently review the privacy practices of such third parties.
Users Outside India
Personal data collected by ReasonableTrip.com is primarily processed and stored in India. However, in order to provide services, your data may also be processed in other countries where our service providers, vendors, or partners operate.
By agreeing to this Privacy Policy, you expressly consent to:
- Cross-border transfer of personal data
- Processing of personal data outside your country of residence
Data protection laws in such jurisdictions may differ from those applicable in your country.
If you wish to withdraw consent, you may do so by contacting us at privacy@reasonabletrip.com. Please note that withdrawal of consent may restrict or prevent us from providing certain services, including confirmed bookings.
Types of Information We Collect and Legal Basis
Personal Information
We collect personal information necessary to provide travel services, comply with legal obligations, and fulfill contractual responsibilities. This may include:
Account & Registration Information
- Full name
- Gender
- Date of birth
- Nationality
- Profile photo (optional)
- Email address
- Mobile number
- Residential or billing address
Booking & Transaction Information
- Travel itineraries
- Passenger details
- Payment and billing information (processed securely)
- Transaction history
- Refund and cancellation records
Travel Documentation
- Passport details
- Visa documents
- Government-issued identification (Aadhaar, PAN, Driving License, etc.)
- Health or vaccination documents (where legally required)
Third-Party Information
If you book travel for other individuals, you confirm that you have obtained their consent to share their personal information with us.
Additional Information We May Collect
- Communication records with customer support
- Reviews, ratings, feedback, photos, or videos submitted by you
- Publicly available information or social media data (if linked voluntarily)
- Device and technical information
- Location data (if enabled)
How We Use Personal Information
Your personal information may be used for the following purposes:
Booking & Fulfilment
- Processing and confirming bookings
- Sharing required details with airlines, hotels, and service providers
- Sending booking confirmations, vouchers, and itineraries
Customer Support
- Responding to inquiries and complaints
- Managing changes, cancellations, and refunds
Account Management
- User authentication and verification
- Fraud detection and prevention
Marketing & Communication
- Sending promotional offers, newsletters, and travel deals
- Personalizing content and recommendations
- Conducting surveys and feedback collection
Legal & Compliance
- Compliance with legal obligations
- Responding to lawful requests by authorities
Surveys, Reviews & Feedback
Participation in surveys or reviews is voluntary. Feedback may be displayed publicly and may be syndicated across partner platforms. Survey data is generally anonymized and aggregated.
Cookies & Tracking Technologies
Cookies
We use cookies to:
- Improve user experience
- Remember preferences
- Analyze website performance
- Serve relevant advertisements
Users may manage cookie preferences through browser settings.
Session & Log Data
We automatically collect:
- IP address
- Browser type
- Device identifiers
- Session duration
- Referring URLs
This information is used for analytics, security, and optimization.
Sharing of Personal Information
We may share personal information with:
Service Providers
Airlines, hotels, transport operators, tour managers, insurance providers, visa agencies.
Business Partners & Vendors
IT service providers, payment gateways, analytics providers, marketing partners (under confidentiality obligations).
Group Companies
Affiliates or subsidiaries of Reasonable Ventures LLP for operational purposes.
Legal Authorities
When required by law, court order, or regulatory obligations.
We do not sell or rent personal information to third parties.
User-Generated Content
Users may post reviews, ratings, images, or videos. Such content may be visible publicly. You are responsible for ensuring that content does not violate any rights or laws.
Mobile Application Permissions
If you use our mobile applications, permissions may be requested for:
- Location
- Camera
- Storage
- Contacts
- SMS (for OTP verification)
- Notifications
Permissions are used strictly for service functionality and user convenience.
Data Security Measures
We implement:
- TLS encryption
- Secure servers
- Restricted access controls
- Regular security audits
Despite best efforts, no system is completely secure. Users are advised to safeguard login credentials.
Data Retention
Personal data is retained only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Data no longer required is securely deleted or anonymized.
Withdrawal of Consent
You may withdraw consent by writing to privacy@reasonabletrip.com. Withdrawal may limit service availability.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion or restriction
- Object to processing
- Withdraw consent
- Request data portability (where applicable)
Children’s Privacy
Our services are intended for individuals aged 18 years or older. We do not knowingly collect data of minors without parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform after updates constitutes acceptance of the revised policy.
Contact Details
For privacy concerns or requests:
Privacy Officer
Reasonable Ventures LLP
📧 privacy@reasonabletrip.com