Complete flow for Smooth Selling of Holiday Packages, Flights, Cruises, Hotels, Visas & Activities
A Unit of Reasonable Ventures LLP
Opening
Greeting / Intro / Offer to help
- Welcome to Reasonable Trip. My name is _____________. How may I help you today?
Qualifying
- Where are you flying from?
- What is your destination?
- What are your travel dates?
- How many passengers will be travelling? Home many rooms
- Star rating
- How many adults? How many Children? Age of Child?
- For how many days/nights you want to travel?
- Do you have a specific hotel in mind?
- Any specific activities/sightseeing/tours?
Probing
- Do you have any Price range in mind for this trip?
- Specific area/location?
- Specific room type?
- Any preferred airline? Would you prefer flying direct or indirect would also be okay?
Scenario 1 – Package needs to be curated
- Ask for time – Call back
Scenario 2 – Package is already curated
Product and price presentation
Focus on Benefits
- I have a wonderful holiday package with direct flights which will save your time and 5 star hotel guaranteeing highest level of hospitality for just INR___________. How does that sound to you?
Asking for sale –
- Shall I book this for you?
- If everything is according to your taste, let’s book this before the price goes up.
- May I have the passengers names as per the passports?
Yes – Follow Booking Procedure
No – Identify the Objection
Objections and Objection Handling
- Price Issue
- Research Issue – need time to think about it
- Customize – Alternate Options (Stay, Activities)
- Discuss with partner/friends/family
- Checking with Competitors
- Travel documents not ready
- Trust Issues
Closing the Sale
If Yes, Close the sale
If No, ask for follow up and create Urgency
Asking for Follow up
- I understand and appreciate you need to discuss with your partner, so what time should I call you back at?
- May I have your preferred date and time to call you back?
Offering Further assistance
Is there anything else I can help you with?
Closing
- You were speaking with ___________. Thank you for enquiring with Reasonable Trip. Have a great day.
- Thank you for calling Reasonable Trip. My name is ___________. Have a great day.
- Thank you for booking with Reasonable Trip. My name is ___________ and I wish you a safe and wonderful trip.